![]() If you still have issues with apps on your device, contact Apple Support. If you delete an app, you might lose the content associated with it. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV. If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. ![]() If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download. ![]() The iPad 4th generation is ineligible and excluded from upgrading to iOS 11 or iOS 12 and any future iOS versions. If the app download is paused, tap Resume Download. Best answer MichelPM Level 10 80,495 points If your iPad cannot upgrade beyond iOS 10.3.3, then you, most likely, have an iPad 4th generation. When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. Or contact your Internet provider for more help. To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch. If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network.
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